F.A.Q.
Frequently Asked Questions
Have questions? Our customer service team is here to help and will respond as quickly as possible.
Feel free to contact us at contact@fashionchafra.com.
Here are some of the questions we often receive:
When will I receive my order?
Orders are typically shipped from our warehouses within 3 business days. Delivery to your home takes between 10 and 22 business days after shipping.
During peak seasons, shipping may take up to 6 business days to dispatch. Please note that we ship with La Poste and do not offer delivery to pickup points.
My order is incomplete
Since we use various storage facilities and work with multiple manufacturers, your items may arrive in separate packages. Don’t worry if you don’t receive everything at once.
Our average delivery times are 10 to 22 business days, but some items may take a little longer. If your item hasn’t arrived 35 business days after ordering, we will issue a full refund, and you can keep the item once it arrives.
Contact us at contact@fashionchafra.com to report any missing items.
Can I cancel or modify my order?
We process orders quickly, usually within 12 hours. Therefore, you have a 12-hour window to request a cancellation or modification by emailing contact@fashionchafra.com.
After this period, your items will have been processed for shipping, and we won’t be able to modify your order.
The item I received is broken or defective
Despite working with trusted carriers, occasional damages can occur. If your item arrives broken or has a manufacturing defect, please contact us at contact@fashionchafra.com with the following details:
- Your order number
- A description of the issue (e.g., incorrect/defective item)
- A photo or video of the issue
You won’t need to return the item, and we’ll issue a store credit for your order. If you prefer another form of refund, please let us know.
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal, and Bank Cards.
Are my details secure?
To protect your personal information, we follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide your credit card information, it is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption.
While no method of internet transmission or electronic storage is 100% secure, we adhere to PCI-DSS standards and implement additional industry-recognized security standards.
